Troubleshooting: credits and payments

An employer paid but the job is still pending

Cause. A job that a moderator approved but that needed credits its author did not have stays pending instead of going live for free.

Fix. Credits added by a purchase, a top-up or a manual adjustment publish the author’s waiting jobs automatically, oldest first, up to 20 at a time, stopping at the first job the balance cannot cover. If the job is still pending, check the Transactions card under Career Board > Settings > Analytics to see whether a Stripe or PayPal purchase arrived, and check the payment webhook. Purchases made through WooCommerce, PMPro or MemberPress do not appear in that card. See Native checkout and Direct payment gateways.

Employers are turned away when posting

Cause. A board has a credit cost above 0 but nothing can sell credits, so no employer can pay. Career Board screens show a warning.

Fix. Turn on Stripe or PayPal and add a credit pack, or map a WooCommerce, PMPro or MemberPress product. Or set the board’s Credit cost per job back to 0.

Credits were not returned for a removed job

Cause. Credits held for a job return only while the job has not gone live yet. A live job that is trashed is not refunded automatically.

Fix. Add the credits back with a manual adjustment. See Manual adjustments and refunds.