Troubleshooting: license and updates
The License tab shows Inactive, Expired or Invalid
Section titled “The License tab shows Inactive, Expired or Invalid”Cause. The license only controls updates, so the status does not affect any feature. It is inactive when the key was never activated on this site, expired when the period ended, and invalid when the key does not match a license.
Fix.
- Go to Career Board > Settings > License and check the key against the one in your purchase email or your account at wbcomdesigns.com.
- Paste the key again and click the activate button.
- If the status is No activations left, deactivate the key on a site you no longer use, then activate it here.
- If it is Inactive on this site, activate the key on this site. If it is Item mismatch, the key belongs to another product. Use the key for WP Career Board Pro.
See License activation.
No update shows for Pro
Section titled “No update shows for Pro”Cause. Updates come from wbcomdesigns.com and need an active license and a connection from your server to that site.
Fix. Activate the license, then check that your host allows outbound HTTPS requests to wbcomdesigns.com. Update Free and Pro together.
Pro deactivated itself on activation
Section titled “Pro deactivated itself on activation”Cause. Pro checks Free on activation. It turns itself off, with an error message, when Free is missing or older than the version Pro needs.
Fix. Install or update WP Career Board (Free), then activate Pro again. The error message names the version Pro needs.
The mobile app will not connect
Section titled “The mobile app will not connect”Cause. The companion app connection is the one feature that needs a valid license.
Fix. Activate the license, then retry.