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FAQ for employers

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Why is an applicant not on my pipeline board?

Section titled “Why is an applicant not on my pipeline board?”

Applications that are withdrawn, position closed or job removed leave the board, and you cannot move them. Cards for a job you close leave the board, and come back when you reopen the job. Only applications for that one job show, so check the job ID in the address (?job=). See Application pipeline.

Where is the Pipeline button?

Section titled “Where is the Pipeline button?”

It sits on each job row of your employer dashboard and opens the Hiring Pipeline page for that job. It only shows when the site has a Hiring Pipeline page. If it is missing, ask the site owner to see Troubleshooting: Pipeline button missing.

Does moving a card change the application status?

Section titled “Does moving a card change the application status?”

Only for stages with an outcome. Moving a card to a Hired or Rejected stage sets that status. Moving it out sets the status back to Reviewing. Other stages are for your own tracking. See Application pipeline.

How do I buy credits?

Section titled “How do I buy credits?”

Open the Credits tab of your employer dashboard and pick a pack or enter an amount. Your receipt is emailed after the payment is confirmed. See Native checkout and Checkout, receipts and emails.

Will I get my credits back if a job is rejected?

Section titled “Will I get my credits back if a job is rejected?”

Yes, while the job has not yet gone live. Credits held for a pending job return when it is rejected or removed. Once a job is live, ask the site owner for a manual adjustment. See Manual adjustments and refunds.

Section titled “What does Featured cost?”

The site owner sets it (10 credits by default). Use Feature on a job in My Jobs, or the checkbox on the job form. A featured job lists first for a set number of days. The price shows when credits are on. See Featured upgrade.

Can I add my own questions to a job form?

Section titled “Can I add my own questions to a job form?”

Yes, if the site owner added an Application questions group in the Field Builder. Those questions appear on the apply form, and required ones must be answered before the application is sent. See Field Builder.