Payment Problems

Pro - Payment gateways require Eventonomy Pro.

Gateway settings live in Eventonomy → Settings → Payments. Each method shows a status badge and an offer badge, which tell you what buyers see.

A gateway says “Not offered: finish setup”

Symptom: You ticked a method under Offer at checkout, but its badge reads Not offered: finish setup and buyers do not see it.

Cause: The method is switched on but not fully configured. Missing keys are the usual reason. A saved key alone is not enough: the method must also be ticked.

Fix: Open the method’s card and fill in what its row says is missing. Stripe needs a secret key, PayPal needs a Client ID and Secret. Save. The badge changes to Offered at checkout.

WooCommerce is not “Ready”

Symptom: The WooCommerce card shows Not set up, with the note “Switch on at least one payment method in WooCommerce > Settings > Payments first.”

Cause: The card shows Ready only when WooCommerce is active and at least one WooCommerce payment method is switched on.

Fix: In WooCommerce → Settings → Payments, switch on a method. Return to Eventonomy and reload the card.

Stripe or PayPal show “Replaced by WooCommerce”

Symptom: Stripe or PayPal are configured but buyers only see one option.

Cause: When your site’s own checkout (WooCommerce) is on, it is the only method offered, because it already includes your WooCommerce methods.

Fix: To offer Stripe or PayPal directly, untick This site’s own checkout (WooCommerce) under Offer at checkout.

Stripe warns that webhook signatures could not be verified

Symptom: A notice says recent deliveries were rejected because their signature could not be verified. Paid orders stay pending.

Cause: The Webhook signing secret is wrong, outdated or not saved. Eventonomy refuses calls it cannot verify, so it does not confirm orders from them.

Fix:

1. In your Stripe dashboard, open Developers → Webhooks and select your endpoint.
2. Reveal the Signing secret. It starts with whsec_.
3. Paste it into Webhook signing secret in Eventonomy and save.

The notice clears on the next verified delivery. For a Stripe Connect endpoint, the same applies to Connect webhook signing secret. See Payment Gateways.

A paid order stays pending

If the buyer paid but the order did not update, fix the webhook secret first. Eventonomy Pro also re-checks stale pending Stripe orders hourly, which needs working background tasks. See Reminders and Background Jobs.