Display and Media Issues

Solutions to common problems with poll display, results visibility, and media attachments. Check these fixes before contacting support.

Display Issues

Poll not showing on a page

A shortcode was added but nothing appears.

Solutions:

1. Verify the shortcode syntax is correct: [wbpoll id="XX"]
2. Confirm the poll ID matches an existing poll (check your dashboard)
3. Ensure the poll status is “Published” and not draft or pending
4. Clear your page cache
5. Test with a default WordPress theme to rule out theme conflicts

Poll Dashboard is empty

The dashboard page shows no polls.

Solutions:

1. Verify you have created at least one poll
2. Check all filter tabs: All, Published, Pending, and Drafts
3. Confirm the correct page is assigned in WB Polls > Polls Settings > Poll Dashboard Page
4. Clear your cache

Results not showing after voting

You voted but cannot see the results.

Solutions:

1. Check the “Hide Results Until Voted” setting. If enabled and you have voted, results should appear.
2. The poll may be configured to show results only after expiration
3. Contact the poll creator to confirm the result display settings

Voter names not appearing

You cannot see who voted for each option.

Solutions:

1. Verify “Show Voters List” is enabled in the Community settings
2. Check that “Limit Voters Display” is not set to 0
3. The poll creator may have intentionally hidden voters for privacy

Media Issues

Cannot upload images to a poll

The image upload button is missing or not working.

Solutions:

1. Verify “Enable Images” is turned on in the Community or Polls Settings tab
2. Check the file size against your server’s upload limit
3. Ensure the file type is allowed (JPG, PNG, GIF)
4. Check the server upload_max_filesize setting in php.ini
5. Try using “URL Input Only” mode to link external images instead

Video does not play in a poll

A video was uploaded or linked but does not play.

Solutions:

1. Verify “Enable Video” is enabled in settings
2. Check that the video format is supported (MP4 or WebM for uploads)
3. Ensure the file is not too large for your server
4. Try embedding via URL instead of uploading directly
5. Check browser video codec support

Media library showing all uploads

When adding images to a poll, you can see other users’ files.

Solutions:

1. Enable “Restrict Media Library” in the Community settings
2. This limits each user to viewing only their own uploads