Manage Reviews
View and respond to the reviews customers leave on your business page.
View Your Reviews
Section titled “View Your Reviews”- Go to your business page
- Click the Reviews tab
- See all reviews and your average rating
Each review shows a star rating (1 to 5), the review text, the reviewer, the date, and per-criteria ratings if the site enabled custom criteria. Your overall rating is the average of all reviews and appears on your directory card and in search results.
Respond to a Review
Section titled “Respond to a Review”- Find the review
- Click Reply
- Write your response
- Submit
Your reply appears under the review as your business.
| For positive reviews | For negative reviews |
|---|---|
| Thank the reviewer | Acknowledge the concern |
| Be genuine | Apologize where appropriate |
| Invite them back | Offer to make it right offline |
| Keep it brief | Do not get defensive |
Report a Problem Review
Section titled “Report a Problem Review”If a review is spam, fake, or inappropriate, contact the site admin. Site admins moderate all reviews from the WordPress admin and can unapprove, spam, or trash a review. See Reviews and Ratings for the admin side.
Get Notified of New Reviews
Section titled “Get Notified of New Reviews”Enable New Review notifications in your business Settings > Notifications to be emailed when a review is posted.
Whether a review can be edited or deleted after submission depends on the site’s settings. By default each member can submit up to the configured limit (one review per business), and reviews cannot be edited afterward.