Reviews and Ratings
Configure the review system and moderate submitted reviews.
How Reviews Work
Section titled “How Reviews Work”- Reviews use a 5-star rating system.
- You can define custom rating criteria (Quality, Service, Value, and so on), and each criteria gets its own star rating.
- The overall rating shown on a business is the average of submitted ratings.
- Business owners and site admins can reply to reviews.
- Reviews are stored as WordPress comments on the business post, so they use the standard comment moderation states.
Review Criteria
Section titled “Review Criteria”Go to WB Plugins > Business Profile > Review Criteria to create the rating categories shown on the review form.
- Click Add Review Criteria
- Enter the criteria name (for example, “Quality”)
- Toggle the switch to enable or disable the criteria
- Reorder criteria by dragging the handle
- Click Save Changes
Disabled criteria are hidden from the review form, but existing data for them is preserved.
The plugin ships with default criteria on activation. Keep the list short (three to five criteria) so the form stays quick to fill in.
Submission Limit
Section titled “Submission Limit”Control how many times a member can review the same business.
| Setting | Description | Default |
|---|---|---|
| Review Submission Limit Per Member | Maximum reviews per member per business | 1 |
Who Can Review
Section titled “Who Can Review”By default a review is tied to a member account, which keeps reviewers accountable and enforces the per-member limit. Guest reviews are supported where the site allows them: a guest supplies a name and email, and the review may require approval before it appears.
Moderating Reviews
Section titled “Moderating Reviews”Reviews are moderated at Business > Reviews, a list table with the standard comment states.
Columns
Section titled “Columns”Author (name, email, IP), Rating, Review content and replies, Business, Type (review or reply), and Submitted date.
Actions
Section titled “Actions”| Action | Result |
|---|---|
| Approve | Publish the review |
| Unapprove | Hold for moderation |
| Reply | Respond to the review |
| Quick Edit / Edit | Change author details, content, or status |
| Spam | Mark as spam |
| Trash | Move to trash |
Bulk actions cover Approve, Unapprove, Mark as Spam, Move to Trash, Restore, Not Spam, and Delete Permanently. Filter the table by status, by type (reviews or replies), by rating, or by business.
Email alerts for new reviews
Section titled “Email alerts for new reviews”Enable WordPress comment notifications at Settings > Discussion to be emailed when a review is posted.
Moderation Tips
Section titled “Moderation Tips”- Check pending reviews regularly and approve genuine feedback promptly.
- Respond to negative reviews professionally and offer to resolve issues offline.
- Do not delete a review only because it is negative; remove spam, not criticism.
- Watch for patterns of similar low-quality reviews that indicate spam.