Frequently Asked Questions
MediaShield overviewFree + ProGet MediaShield →
PRO - answers about MediaShield Pro. Free plugin questions are in the free plugin’s FAQ.
Buying and licence
Section titled “Buying and licence”Does my licence key unlock features?
Section titled “Does my licence key unlock features?”No. The key brings updates and support. Every Pro feature works on a site where Pro is active, with or without a valid key. See Activate Your Licence.
What happens when my licence expires?
Section titled “What happens when my licence expires?”Everything keeps working. You stop getting updates. Support needs an active licence.
Can I use Pro without the free plugin?
Section titled “Can I use Pro without the free plugin?”No. Pro needs the free MediaShield plugin active, and both should be on the same version.
Is role-based access a Pro feature?
Section titled “Is role-based access a Pro feature?”No. Restricting a video to a user role is in the free plugin. Pro reads the same setting.
Protection
Section titled “Protection”Does MediaShield Pro encrypt my videos?
Section titled “Does MediaShield Pro encrypt my videos?”No. MediaShield does not encrypt or package video. If a video is encrypted, the host (for example Bunny Stream) did it. Pro can play a host-encrypted stream through an encrypted player, which is experimental and has not been confirmed end to end. See Encrypted Streams (Experimental).
Can it stop people copying my videos?
Section titled “Can it stop people copying my videos?”It deters casual copying and helps you trace a leak. A person who has the video file has a clean copy. The watermark is on the page, not in the file.
Can I revoke someone who leaked a video?
Section titled “Can I revoke someone who leaked a video?”You can stop new encrypted-stream licences for one person and one video. You cannot take back anything they already watched or downloaded.
Platforms
Section titled “Platforms”Which platforms can I connect?
Section titled “Which platforms can I connect?”Bunny Stream, YouTube, Vimeo and Wistia. See Connect a Video Platform.
Are my API keys safe?
Section titled “Are my API keys safe?”They are encrypted in the database with a key from your WordPress salts and never shown again. Regenerating your salts makes saved credentials unreadable.
Why do my uploads go to Bunny and not my server?
Section titled “Why do my uploads go to Bunny and not my server?”The Default Upload Target is Auto. Change it to Self-hosted if you want files kept on your server. See Upload Queue and Default Upload Target.
Why does the Bunny video not show my watermark?
Section titled “Why does the Bunny video not show my watermark?”Bunny plays in its own embedded player by default. Turn on direct playback.
Can members upload videos from a page on my site?
Section titled “Can members upload videos from a page on my site?”No. The [mediashield_upload] shortcode was retired and shows nothing to visitors. Upload from Videos > Add New in the admin.
Analytics
Section titled “Analytics”Will I get an email when something suspicious happens?
Section titled “Will I get an email when something suspicious happens?”No. Alerts are a list on the Alerts screen. The weekly digest only reports how many were created. See Suspicious Activity and VPN Detection.
Why is my heatmap behind?
Section titled “Why is my heatmap behind?”It is built once an hour from player heartbeats, which arrive about every 30 seconds. See Heatmaps and Device Breakdown.
Can I see a playlist drop-off screen?
Section titled “Can I see a playlist drop-off screen?”Not yet. The data is available through the REST API only.
How much can I export?
Section titled “How much can I export?”Watch sessions and milestones have no row cap. The Users export stops at 200,000 rows and says so inside the file. See Export Data.
Is VPN detection on?
Section titled “Is VPN detection on?”No. It is off until you turn it on and add an ip-api.com key. It sends viewer IP addresses to that service, so check your privacy policy first.
Courses
Section titled “Courses”Which course plugins work?
Section titled “Which course plugins work?”LearnDash, Tutor LMS and LifterLMS. Learnomy has its own link to MediaShield in the free plugin. See LMS Integration.
Do I need to paste a shortcode into the lesson?
Section titled “Do I need to paste a shortcode into the lesson?”No. A linked video is added to the end of the lesson for you. Paste a shortcode only to choose the position.
Can milestone actions differ per video?
Section titled “Can milestone actions differ per video?”Not on the screen. They apply to every video. Use a webhook and decide on your side by video ID.
Does a milestone fire again if the viewer rewatches?
Section titled “Does a milestone fire again if the viewer rewatches?”No. Once per viewer per video.
Data and privacy
Section titled “Data and privacy”What does the plugin keep about viewers?
Section titled “What does the plugin keep about viewers?”See the table in Privacy, Data and Retention.
What is removed when I delete the plugin?
Section titled “What is removed when I delete the plugin?”Pro’s tables and most of its options, including saved platform credentials. A few options stay. See Install MediaShield Pro.
Still have a question?
Section titled “Still have a question?”See Troubleshooting or write to support@wbcomdesigns.com.