For Vendors

The vendor is whoever provides the service: the store owner on a single-vendor store, or a marketplace seller on Dokan, WCFM, or WC Vendors. This is the vendor’s side of a service order.

1. Create a Service Product

1. Open Products > Add New (or your vendor dashboard’s Add Product screen).
2. Check the Service checkbox in Product Data.
3. Set a price and, optionally, an Estimate Time in days.
4. In the Service Requirement Questions meta box, add the questions the customer must answer. See Requirement Fields.
5. Publish.

You can reuse a requirement form across products with Export/Import, and offer tiers using WooCommerce variations. See Service Products.

2. Receive an Order

When a customer buys the service, a service order is created in Waiting For Requirement. Once the customer submits the requirement form, the order moves to Work In Progress and you receive an email and an in-app notification.

Find your orders in WooCommerce > Orders (single vendor / admin) or your multi-vendor dashboard’s Service Provider tab.

3. Work the Conversation

Open the order and use the conversation panel to message the customer and attach files. With live conversation enabled, messages appear without a page reload. See Conversations.

If needed, update the estimated delivery date on the order page; the customer is notified.

4. Submit a Delivery

Click Submit Final Delivery, add a message, attach the deliverable files, and submit. The order moves to Waiting For Approval. If the customer rejects it, the order returns to Work In Progress for revision. See Deliveries.

5. Get Reviewed and Review Back

After the customer accepts, both parties can leave a 1-5 star rating and a review. See Reviews and Ratings.

Support Agents

If Enable Support Agent Frontend is on, you can assign a co-author to a product. The co-author receives conversation notifications and can help work the order.