Order Workflow and Statuses

Every service order follows a defined status flow from purchase to completion. Understanding these statuses helps vendors and customers track progress.

Status Flow

Purchase
  -> Waiting For Requirement
       -> Work In Progress
            -> Waiting For Approval
                 -> Waiting For Review (delivery accepted) -> Order Complete (review submitted)
                 -> Work In Progress (delivery rejected, loop back)

Status Descriptions

Status	Internal key	Who acts	What happens
Waiting For Requirement	wbcom_wss_waiting_for_requirement	Customer	Customer must fill the requirement form
Work In Progress	wbcom_wss_work_in_progress	Vendor	Vendor is working on the service
Waiting For Approval	wbcom_wss_waiting_for_approval	Customer	Vendor submitted a delivery, customer reviews it
Waiting For Review	wbcom_wss_waiting_for_review	Both	Delivery accepted, review period open
Order Complete	wbcom_wss_order_complete	-	Review submitted, order fully complete
Order Delayed	wbcom_wss_order_delay	-	Informational status when the delivery date has passed

These are the 6 statuses registered by the plugin. “Order Delayed” is an informational indicator; the is_wss_delayed_order() helper checks whether the expected delivery date has passed. The status list can be filtered with wbcom_wss_order_statuses.

Status Transitions

From	To	Trigger
(new order)	Waiting For Requirement	Customer purchases a service product
Waiting For Requirement	Work In Progress	Customer submits the requirement form
Work In Progress	Waiting For Approval	Vendor submits a final delivery
Waiting For Approval	Waiting For Review	Customer accepts the delivery
Waiting For Approval	Work In Progress	Customer rejects the delivery
Waiting For Review	Order Complete	Either party submits a review

When a customer accepts a delivery, the WooCommerce order-level status is also set to completed.

Auto-Complete

If configured, orders automatically move to Waiting For Review a set number of days after the vendor submits the final delivery. This prevents orders from staying in Waiting For Approval indefinitely when a customer does not respond.

Configure this at WP Admin > WB Plugins > Woo Sell Services > General > Auto Complete After Final Delivery. Set it to 0 to disable.

Delivery Date Tracking

When a customer submits requirements, the plugin calculates an estimated delivery date from the product’s estimate time and stores it as order item meta. The vendor can update the date on the order page; is_wss_delayed_order() compares the current date against it.

Status Change Notifications

Each transition can trigger an email notification, a live (in-app) notification, and a webhook to configured external URLs.

Viewing Order Status

• Customers see their orders at My Account > Service Orders.
• Vendors see orders in WP Admin > WooCommerce > Orders (single vendor / admin) or the Dokan / WCFM / WC Vendors dashboard.
• Admins view and change statuses from the WooCommerce order edit screen using the service status meta box, and can read or export all conversations at WP Admin > WB Plugins > Order Conversations.