Troubleshooting
Fixes for the most common issues with Woo Sell Services.
The plugin will not activate
Section titled “The plugin will not activate”Woo Sell Services requires WooCommerce. Install and activate WooCommerce first, then activate Woo Sell Services.
My Account endpoints return 404
Section titled “My Account endpoints return 404”The service-orders, service-provider, and services-notification endpoints are registered on activation but need a rewrite flush. Go to WP Admin > Settings > Permalinks and click Save Changes.
The service order page looks unstyled
Section titled “The service order page looks unstyled”The plugin’s CSS and JS load on the service order page and on order links that carry ?wss-orderid=&wss-itemid=. Confirm the page selected in WB Plugins > Woo Sell Services > General contains the [wss_services_shortcode] shortcode, and open orders through the links in emails or notifications. (Asset loading for those URL parameters was fixed in 5.8.7.)
The requirement form does not appear after checkout
Section titled “The requirement form does not appear after checkout”The automatic redirect to the requirement form happens only when the order contains exactly one service and no other products, and when redirect is enabled in the General settings. For any other order, open the service from My Account > Service Orders and fill in the form there.
Conversation emails are not arriving
Section titled “Conversation emails are not arriving”Conversation emails are intentionally delayed and sent by a cron job that runs every 5 minutes. Check that:
- Both the plugin toggle (Notification > Enable Conversation Email) and the WooCommerce email toggle (WooCommerce > Settings > Emails) are enabled.
- WP-Cron is running on the site.
- The recipient has not already read the message via live conversation, in which case no email is sent by design.
Adjust the wait with WB Plugins > Woo Sell Services > General > Email Conversation Delay.
Live conversation does not update in real time
Section titled “Live conversation does not update in real time”Enable WB Plugins > Woo Sell Services > General > Enable Live Conversation. Without it, messages appear only on page reload.
The delivery date shows “January 1, 1970”
Section titled “The delivery date shows “January 1, 1970””This was fixed in 5.8.6 (including variable/variation service products in the 5.8.5 fix). Update to the current version.
Vendors cannot see the Service Provider tab
Section titled “Vendors cannot see the Service Provider tab”The Service Provider tab appears only for users whose role is selected in WB Plugins > Woo Sell Services > General > Seller User Roles. Add the vendor’s role there.
The Notifications tab is missing from My Account
Section titled “The Notifications tab is missing from My Account”Enable WB Plugins > Woo Sell Services > Notification > Enable Conversation Notification Tab.
The owner needs to inspect or export a conversation
Section titled “The owner needs to inspect or export a conversation”Use WP Admin > WB Plugins > Order Conversations to read, search, delete, and export order conversations as CSV (available since 5.8.7).