Reviews and Ratings

The review system lets vendors and customers exchange star ratings and written feedback after a service order is completed.

When Reviews Are Available

Reviews become available after the customer accepts the final delivery. Both parties can leave a review:

• Customer reviews the vendor - rates the service quality, communication, and delivery.
• Vendor reviews the customer - rates the customer’s communication and cooperation.

Submitting a Review

1. Open the completed service order page.
2. Select a star rating (1 to 5).
3. Write an optional review message.
4. Submit.

Star ratings are validated to fall within the 1-5 range, and duplicate reviews on the same order are prevented.

Review Display

Reviews appear on the service order page after submission. The review section heading is role-aware: vendors see a “Product Review by customer” view, while customers see their own review view (since 5.8.7).

WooCommerce Review Sync

When enabled, service reviews are also added as WooCommerce product reviews on the service product page, giving the product a star rating in the shop catalog.

Enabling Sync

1. Go to WP Admin > WB Plugins > Woo Sell Services > General.
2. Enable Sync Reviews with WooCommerce Reviews.

How Sync Works

1. The review is saved as a service review.
2. A corresponding WooCommerce product review is created.
3. The product’s average rating updates.
4. The review appears in WP Admin > WooCommerce > Reviews.

Duplicate prevention ensures the same order does not create multiple WooCommerce reviews.

Review Notifications

Event	Notification
Customer submits review	Vendor receives email and live notification
Vendor submits review	Customer receives email and live notification (if enabled)

The review notification email can be enabled or disabled in the Notification settings.

Storage

Service reviews are stored as order item meta using the woo_sell_user_rating meta key, holding the star rating and review text for both the customer and vendor reviews.