Seller Experience
This page describes the flow from the seller’s point of view. The seller is the product author, and any users assigned to the product can act alongside them.
Access
Section titled “Access”Sellers work orders on the Manage Order page, opening a single order through its ess-single link. Access is restricted: only the product author, the buyer, and users assigned to the product can open a given order. Anyone else is redirected to the home page.
1. Wait for requirements
Section titled “1. Wait for requirements”A new order arrives in the Waiting For Requirement state. The seller cannot begin until the buyer submits the requirement form. Store settings can send the buyer a reminder if they delay.
2. Review requirements and converse
Section titled “2. Review requirements and converse”Once the buyer submits requirements, the order becomes Work In Progress and the seller can read the answers and any uploaded files, then reply in the conversation thread with messages and attachments of their own.
3. Set a delivery date
Section titled “3. Set a delivery date”The seller can set or update a delivery date on the order, giving the buyer a clear expectation. The estimated delivery time from the product is the seller’s stated deadline.
4. Submit the final delivery
Section titled “4. Submit the final delivery”When the work is done, the seller submits it as the final delivery. The order moves to Waiting For Approval and the buyer is notified to review it.
5. Completion
Section titled “5. Completion”- If the buyer accepts, the payment is completed and the order moves to Waiting For Review, then to Order Complete once the buyer reviews.
- If the buyer rejects, the order returns to Work In Progress and the seller can deliver again.
- If the buyer does not respond, the auto complete task can accept the delivery after the configured number of days.
Working with assigned users
Section titled “Working with assigned users”Users assigned through the product’s Assign Users field can open the order and reply just like the author. When the support agent email setting is enabled, they are Cc’d on conversation emails so the whole support team stays informed.
Recurring services
Section titled “Recurring services”For subscription based services, the single order screen provides Previous Recurring Order and Next Recurring Order links so the seller can move through the payments in a subscription.