Buyer Experience

This page describes the flow from the customer’s point of view.

1. Purchase

The buyer purchases a service product through the normal Easy Digital Downloads checkout. The order is set to processing rather than complete, because the service is not yet delivered. Buyers cannot purchase their own service product; the purchase button is hidden for the product author.

2. Submit requirements

After purchase the buyer is directed (or can navigate) to the Manage Order page and opens the order. The order starts in the Waiting For Requirement state, and the buyer sees the requirement form built by the seller. Required questions must be answered, and Upload questions accept files. Submitting the form moves the order to Work In Progress.

If the buyer does not submit requirements, a reminder email is sent after 12 or 24 hours depending on the store setting.

3. Converse

On the single order screen the buyer and seller exchange messages and files in a conversation thread. Each message updates the order to Work In Progress.

4. Receive and review the delivery

When the seller submits the final delivery, the buyer sees a delivery panel and can either accept or reject:

• Accept. The order completes the payment and moves to Waiting For Review.
• Reject. The order returns to Work In Progress so the seller can deliver again.

If the buyer never responds, the store’s auto complete setting may accept the delivery automatically after the configured number of days.

5. Leave a review

Finally the buyer leaves a star rating and a written review. This moves the order to Order Complete. Once complete, the order screen shows a link to contact the seller again if needed.

Notifications

Throughout the flow the buyer receives on site live notifications and, if enabled, emails at each step, each linking back to the relevant order.