Order Statuses

Service order state is stored per product on the order (payment) meta key edd_order_status_<productid>. Because the key includes the product id, one order can carry several service products, each with its own state.

Status keys

Key	Label	Set when
edd_services_waiting_for_requirement	Waiting For Requirement	A service is purchased
edd_services_work_in_progress	Work In Progress	Requirements submitted, or a conversation message sent
edd_services_waiting_for_approval	Waiting For Approval	Seller submits the final delivery
edd_services_waiting_for_review	Waiting For Review	Buyer accepts the delivery (payment completed)
edd_services_order_complete	Order Complete	Buyer submits a review

The label list is filterable through edd_order_statuses.

Progress widget statuses

A separate, display only progress indicator uses its own set of steps, filterable through edd_service_widget_statuses: Placed Order, Provide Requirements, Order in Progress, Approve Final delivery, Order Completed, Review the Delivery. For subscription payments the approve and review steps are omitted.

Related order meta

• _is_ess_services_orders set to yes marks an order as containing a service.
• edd_sell_req_data_<paymentid>_<productid> stores the submitted requirement answers.
• edd_sell_req_data_saved_<paymentid>_<productid> flags that requirements were submitted.
• edd_services_req_data_attachment<paymentid>_<productid> stores requirement upload URLs.
• edd_final_delivery_<paymentid>_<productid> stores the final delivery message id.
• edd_accept_delivery_<paymentid>_<productid> stores the buyer’s acceptance record.
• edd-update-delivery-date stores the seller’s delivery date.
• requirement_notification_sent and completed_service_order are guards used by the scheduled tasks.

Product meta

• _edd_product_type set to service marks a Download as a service.
• edd_sell_service_users stores the assigned user ids (co-authors and support agents).
• edd_service_reviews stores an array of reviews for the product.