Let Members Reply to Reviews

Goal: allow a member to answer a review they received.

Steps

1. Go to WB Plugins > Member Reviews and open the General tab.
2. Check that Owner Replies is switched on. (“Allow profile owners to respond once to each review they receive.”) It is on by default.
3. Click Save Changes.

How a member replies

Tell your members to:

1. Open their own profile and click the Reviews tab.
2. Click Reply to this review under the review.
3. Write the answer and click Submit Reply.

What members see

• The reply shows under the review with the owner’s picture, name, an “Owner Response” label and the date.
• Once a reply is posted, the button is gone. Each review can have one reply.

Tips

• The reviewer gets a BuddyPress notification about the reply (when BuddyPress Notifications is on). No email is sent.
• A reply cannot be edited or removed from the plugin screens.
• Replies are available only on published reviews, and only to the member who received the review. Other members, and administrators, do not get the reply button.
• To stop replies, switch Owner Replies off. Existing replies are hidden but kept.

If it does not work

• The reply button is missing: you must be logged in as the member who received the review, the review must be published, and you must not have replied already. Use the Reviews tab list. The button is not on a single review page.
• See Owner Replies.