Owner Replies

Owner replies let the member whose profile is being reviewed respond directly to a review. A reply appears beneath the original review on the Reviews tab, which turns one-way feedback into a short conversation and lets members address criticism professionally.

How it works

When someone reviews a member’s profile, that profile owner can post one reply to the review. The reply shows below the review with the owner’s avatar, a reply label, the reply text, and a timestamp, so visitors can tell the owner’s response apart from other members’ reviews.

Enabling the feature

Owner replies are on by default. To change this:

1. Go to WB Plugins > Member Reviews and open the General tab.
2. Find Enable Review Owner Reply.
3. Turn it on or off and save.

When disabled, the reply button and any existing replies are hidden from profiles. Replies are not deleted from the database, so turning the feature back on restores them.

Posting a reply

For the profile owner:

1. Open your own profile and go to the Reviews tab.
2. Find the review you want to answer.
3. Click Reply to this review below the review content.
4. Write your response and click Submit Reply.

The reply appears immediately. There is no approval step.

Rules

• One reply per review. Each review can carry a single owner reply, which keeps the exchange focused.
• Profile owner only. Only the member whose profile holds the review can reply. Other members cannot reply to reviews on someone else’s profile. An administrator can also post a reply on a member’s behalf.
• No approval. Replies post directly, so owners can respond quickly.

Tips for good replies

• Respond to negative reviews calmly and constructively; a professional reply often does more for your reputation than the review itself.
• Reference the specific point raised rather than giving a generic answer.
• Keep it brief. A few sentences read better than a long defense.
• Reply while the review is still recent.