Social Preview Problems
Facebook (or LinkedIn) shows an old image, title or price
Section titled “Facebook (or LinkedIn) shows an old image, title or price”Cause: the network keeps a saved copy of your page for days.
Fix:
- Clear your caching plugin or CDN cache so the page itself is current.
- Go to WB Plugins > Open Graph > Overview and click Facebook Debugger (or LinkedIn Inspector).
- Paste the product link and fetch it again (“Scrape Again” in the Facebook Debugger).
See Check How a Product Looks When Shared.
Duplicate tags appear with an SEO plugin
Section titled “Duplicate tags appear with an SEO plugin”Symptom: the page source has two og:title or og:description lines.
Cause 1: Override SEO Titles is on. It prints this plugin’s title and description even when the SEO plugin did.
Fix: go to WB Plugins > Open Graph > Advanced, switch Override SEO Titles off and click Save Settings.
Cause 2: the SEO plugin prints its tags after this plugin looks at the page. The plugin can only skip tags printed before it runs.
Fix: in the SEO plugin, switch off its social tags, or in this plugin switch off the networks you do not want under General > Social Platforms. Note that the basic tags print whatever the switches say.
My custom social title is not used
Section titled “My custom social title is not used”Cause: your SEO plugin already printed og:title, so this plugin skips its own.
Fix: set the title in the SEO plugin, or switch on Override SEO Titles. See Use with an SEO Plugin.
No image in the preview
Section titled “No image in the preview”Cause: the product has no featured image and no Default Social Image is set, so the plain WooCommerce placeholder is used.
Fix: set a featured image on the product, or set a Default Social Image on the General tab.
No preview tags at all on one product
Section titled “No preview tags at all on one product”Cause: Enable social sharing output for this product is unticked.
Fix: open the product, tick it, click Update. The Social column on Products > All Products shows Off for such products.
The price tag shows a single price for a variable product
Section titled “The price tag shows a single price for a variable product”This is expected. The price tag holds the lowest price. See the FAQ.
Preview text is cut short
Section titled “Preview text is cut short”Cause: descriptions are limited. The automatic description is cut to 35 words. A custom description is limited to 155 characters, a custom title to 60.
Fix: write your own Social Media Description that fits.
The preview shows the wrong language
Section titled “The preview shows the wrong language”The language tag follows your site language setting (Settings > General > Site Language).