Common Issues
The plugin cannot be activated
Section titled “The plugin cannot be activated”WordPress blocks activation until the required plugins, PeepSo and Easy Digital Downloads, are installed and active. Activate both first, then activate PeepSo EDD. See Requirements.
“PeepSo EDD Integration needs PeepSo and Easy Digital Downloads 3.0 or newer to be active”
Section titled ““PeepSo EDD Integration needs PeepSo and Easy Digital Downloads 3.0 or newer to be active””PeepSo EDD is active but one of its hosts is missing, inactive, or EDD is older than 3.0. The plugin does nothing until this is fixed. Activate PeepSo, and update Easy Digital Downloads to 3.0 or newer.
The My Downloads tab does not appear
Section titled “The My Downloads tab does not appear”Check each of these:
- Show My Downloads tab is on in PeepSo > Configuration > EDD.
- You are logged in and viewing your own profile. The tab is never shown on another member’s profile.
- PeepSo and Easy Digital Downloads 3.0 or newer are both active.
A member’s orders are missing from My Downloads
Section titled “A member’s orders are missing from My Downloads”Library and Orders are Easy Digital Downloads’ own blocks, so they show exactly what EDD shows the member elsewhere on your site. An order will not appear if it was placed as a guest or with a different account, because guest orders are not linked to a WordPress user. Link the order to the member’s account in EDD to make it appear.
If an order or product is missing, check EDD’s own purchase history or download history page for the same member. The tab shows the same list.
A product has no file links
Section titled “A product has no file links”The product has no files in EDD for the price option that was bought. Add the file to the download in EDD; the link appears in Library right away.
License keys or Subscriptions view is missing
Section titled “License keys or Subscriptions view is missing”The License keys view needs EDD Software Licensing with its edd/licenses block, and the Subscriptions view needs EDD Recurring Payments with its edd/subscriptions block. Update the extension if it is an older version without the block. Check that the extension is active and that Show license keys or Show subscriptions is on. WB Plugins > PeepSo EDD shows which extensions are detected. If the member has no licenses, the view shows EDD’s own empty message; with no subscriptions it shows “You don’t have any subscriptions.”
The view switcher is missing
Section titled “The view switcher is missing”The switcher is hidden when only one view is available. Turn on Show license keys or Show subscriptions, or activate the matching EDD extension, to add more views.
No activity is posted when a member buys
Section titled “No activity is posted when a member buys”Confirm all of the following:
- Post purchases to the activity stream is on in PeepSo > Configuration > EDD.
- The order is completed. Pending and failed orders do not post; a pending order posts when it becomes completed.
- The order belongs to a registered member. Guest orders never post.
- The member shares purchases: their Share my purchases in the activity stream switch is on, or they have not chosen and Members share purchases by default is on.
- The order has not posted before. Each order posts once at most, so completing it again does not post again.
- The order is not a renewal. EDD Recurring Payments renewal payments and EDD Software Licensing renewals never post.
- The order was not completed from WP-CLI. PeepSo does not load under WP-CLI, so an order completed with a
wpcommand never posts. Orders completed at checkout, in wp-admin, or by a payment gateway notification or scheduled task do post.
The post text shows a placeholder literally
Section titled “The post text shows a placeholder literally”Only {user_name}, {product_list}, {order_total} and {order_date} are replaced. Any other text in curly braces is kept as written, unless custom code replaces it with the wbpeddi_make_edd_purchase_activity_message filter. See Hooks and filters.
Product cards disappeared from purchase posts
Section titled “Product cards disappeared from purchase posts”Check that Show a product card under the post is on. The setting applies to all purchase posts, including older ones. A card is also not shown when its order has been deleted from EDD.
A license has no renew or extend action
Section titled “A license has no renew or extend action”The License keys view shows EDD Software Licensing’s own licenses block, so renew and extend actions appear exactly when EDD Software Licensing offers them. Check that renewals are turned on in EDD Software Licensing’s settings.
Old profile checkout or Purchase History links
Section titled “Old profile checkout or Purchase History links”These are redirected in 1.6.0: checkout links go to the store checkout, and Purchase History links go to My Downloads. The redirects always run; with Show My Downloads tab off, tab links go to the member’s profile. See Profile tabs.
“The bundled update SDK is incomplete”
Section titled ““The bundled update SDK is incomplete””The plugin package is missing part of its update library, so automatic updates are off. Every other feature works. Download a fresh copy of the plugin and reinstall it.
Updates are not offered
Section titled “Updates are not offered”Enter and activate your license key under WB Plugins > PeepSo EDD > License (paste the key, click Activate License). After upgrading from 1.x the key is kept; if its status shows inactive, click Activate once.
Translations are not loading
Section titled “Translations are not loading”The text domain is peepso-edd. Place your peepso-edd-<locale>.mo file in the plugin’s languages/ folder or in wp-content/languages/plugins/. A .pot template ships in the plugin’s languages/ folder.