Troubleshooting

The plugin deactivated itself after activation

The addon deactivates when a required dependency is missing:

• WC Vendors is not active. Install and activate WC Vendors, then activate the addon again.
• The active theme is not Reign. Switch to the Reign theme, then activate the addon.

Check for the admin notice shown right after the addon deactivates; it names the missing dependency.

The store header does not appear

1. Confirm you are on an actual vendor store page, not the shop or a category page.
2. Confirm WC Vendors is active and the vendor has a store.
3. Confirm the Reign theme is active.
4. Clear any page cache or CDN cache after changing settings.

The addon turns off the WC Vendors built-in headers on activation so its own header is used. If neither header appears, re-save the customizer to confirm a layout is selected.

The vendor header shows on a product page unexpectedly, or not at all

The product-page header is controlled by Show Vendor Header in the customizer, under Single Product. It is off by default and only shows for products that belong to a vendor. Toggle it there and refresh the product page.

Rating, social icons, or badges are missing

These elements require WC Vendors Pro:

• Rating requires WC Vendors Pro and its ratings feature enabled.
• Social icons require WC Vendors Pro, which ships the icon sprite. Without Pro, the social block is skipped.
• Verified and trusted badges require WC Vendors Pro and the vendor being marked verified or trusted.

Also confirm the matching switch is on in Appearance > Customize > Reign WC Vendors > Single Store, and that the element is not hidden by a WC Vendors store branding setting.

The favorite heart does not respond

1. Confirm you are logged in. The toggle does not render for visitors.
2. Confirm Favorite Product is enabled on the WC Vendors theme options tab.
3. Confirm JavaScript is not blocked and clear the browser cache.

If a click is rejected because of a stale nonce or an expired session, the button state is left unchanged. Reload the page to refresh the nonce.

Activity posts or the store tab are missing

1. Confirm a community platform is active: BuddyPress, BuddyBoss, or PeepSo.
2. For BuddyPress or BuddyBoss, confirm the Activity component is enabled.
3. Confirm the matching setting (Create Product Activity, Add Review Activity, Order Activity, or Display Store Tab) is enabled on the WC Vendors theme options tab.

If those settings appear greyed out, the addon has detected that no platform provides activity; enable the platform first.

Order activity is not created for guest checkouts

Order activity is tracked for logged-in vendors and orders that resolve to a vendor account. Guest checkouts may not produce an order activity. This is expected behavior.

Widgets show nothing or a notice

The REIGN Vendor Profile and REIGN Shop Owner widgets only render on WooCommerce vendor pages. Place them in the Vendor Store Page Sidebar or on a vendor-facing layout. If a widget still shows nothing, confirm the vendor has the store data the widget displays (for example, a phone number or opening hours).

Settings for other Reign addons disappeared after saving

This should not happen. Saving the WC Vendors tab reads the shared Reign options fresh and updates only the WC Vendors section. If you see cross-addon settings loss, confirm you are on the current plugin version, then reproduce and report it with the steps.

Enabling debug logging

Add these to wp-config.php to capture PHP notices:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

Errors are written to wp-content/debug.log.