Troubleshooting

Status form is not visible on the profile

Check user role permissions. Go to WB Plugins > BP Status > General and confirm the member’s role is checked in the user-role grid. Administrators always see the form; all other roles require explicit permission.

Check that BuddyPress is active. The plugin depends on BuddyPress being installed and activated. Go to Plugins and confirm BuddyPress is active.

Check the display toggle. Confirm that Enable status display on user profiles is on and that you clicked Save Settings after enabling it.

Statuses are not showing up after posting

Check the browser console for JavaScript errors. Open developer tools (F12) and look at the Console tab. Errors there point to JavaScript conflicts.

Disable other plugins temporarily. Conflicts with other plugins, especially those that modify BuddyPress or load their own copies of libraries, can prevent the AJAX save from completing. Disable other plugins one by one to isolate the conflict.

Clear the browser cache. Cached JavaScript can cause stale behaviour. Clear the cache or try a private window.

Emoji picker does not open

Check for JavaScript errors. Open the browser console and look for errors after clicking the emoji button.

Check for Font Awesome conflicts. The plugin bundles Font Awesome 6.5.1 and deregisters older or duplicate Font Awesome handles automatically. If conflicts remain, disable other plugins one by one to find the source, then contact support with the plugin name.

Test in a different browser. If the picker works in one browser but not another, the issue is browser-specific. The emoji picker requires a modern browser.

Character counter shows an unexpected number

Some emojis are multi-byte Unicode characters and count as 2 characters. This is expected and matches how the server-side validation counts them, so the displayed counter and the saved length agree.

Feeling activities are not visible on the status form

Go to WB Plugins > BP Status > General and confirm Enable feelings and activities in status updates is on. Click Save Settings if you change it.

Status appears in the wrong position in the members directory

This is typically a theme CSS issue. The plugin outputs the status snippet at a specific point in the member-card markup; if your theme uses a non-standard layout, add CSS in your child theme to adjust the position.

Statuses disappeared after updating the plugin

Statuses are stored in WordPress user meta (bpsts_saved_status, with the active key in bpsts_current_status). They are not removed during updates or deactivation. If statuses seem missing, check the user meta directly with WP-CLI:

wp user meta get <user_id> bpsts_saved_status

Getting further help

If none of the above resolves your issue, gather this information before contacting support:

• WordPress version
• BuddyPress version (or BuddyBoss Platform version)
• BuddyPress Status plugin version (3.3.0 is current)
• Theme name and version
• A list of active plugins
• The exact error message or behaviour you observe
• Steps to reproduce the issue

Submit a support ticket at wbcomdesigns.com/support.