Troubleshooting
The plugin deactivated itself
Section titled “The plugin deactivated itself”The plugin requires BuddyPress. On every admin load it checks whether BuddyPress is active, and if it is not, it deactivates itself and shows the notice: “BuddyPress Member Type is ineffective now as it requires BuddyPress to be installed and active.” Activate BuddyPress, then re-activate this plugin.
The “Member Types” and “Member Type” field types are missing
Section titled “The “Member Types” and “Member Type” field types are missing”The two profile field types only register when the BuddyPress Extended Profiles (xProfile) component is active. Enable it from Settings > BuddyPress > Components, then reload Users > Profile Fields.
Assigning a type did not change the user’s role
Section titled “Assigning a type did not change the user’s role”Check each of these:
- The member type has a role selected in Associated Roles (not “Select Role”).
- The user is not an Administrator. Administrator users are never re-assigned by the plugin.
- If you expect a user to keep several roles at once, install and activate User Role Editor. Without it, the plugin applies only one role, the one with the most capabilities.
An excluded type still shows in the members directory
Section titled “An excluded type still shows in the members directory”Two things to check:
- Exclusion applies to visitors who are not logged in and are not administrators. When you are logged in as an administrator, you still see all types. Test in a logged-out browser session.
- The directory exclusion list is rebuilt when a member type is saved. If a type you just flagged still appears, open it under Users > Member Types and save it again so the exclusion list is refreshed. See the note in the Bugs section of the developer handoff about how the list is built on first insert versus on edit.
The member type field shows or hides unexpectedly on the profile
Section titled “The member type field shows or hides unexpectedly on the profile”Front-end visibility is controlled by the Field Display Control metabox on the profile field’s edit screen. Tick Show Member Type field in user profile to show it to members, or leave it unticked to hide it from members while administrators still manage it. If a field will not show even with the box ticked, re-save the field so its display meta is written.
Directory tabs are duplicated
Section titled “Directory tabs are duplicated”If you run Youzify, the plugin already skips its own Legacy directory tabs to avoid duplicates. If you still see duplicate tabs, another plugin or theme is likely adding its own member type tabs. Disable the other source or contact support with the theme and plugin names.
A type has no tab in the directory
Section titled “A type has no tab in the directory”A member type only gets a directory tab once it has a directory and at least one member assigned. Types with zero members are skipped so the directory does not show empty tabs.