Inquiries Management

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Connect buyers and sellers seamlessly with built-in inquiry management. When a visitor sends a message through a classified listing’s contact form, it creates an inquiry that both sellers and admins can track and respond to.

How Inquiries Work

  1. A visitor views a classified listing
  2. They fill in the contact form with their name, email, and message
  3. The seller receives an email notification
  4. The inquiry is recorded in the admin panel
  5. The seller can view and reply from their dashboard Inquiries tab

Classified inquiries showing buyer messages with sender, listing, message, and status columns

Viewing Inquiries (Admin)

As an admin, you can see all inquiries across all listings.

  1. Go to Classifieds -> Inquiries in your WordPress admin

You’ll see a list of all messages with:

Column Description
Sender Name and email of the person who sent the message
Listing Which classified the inquiry is about
Message The message content
Status Unread, Read, or Replied
Date When the message was sent

Admin inquiries list with status filter tabs, sender details, and listing references

Filtering Inquiries

Use the status filter tabs at the top of the page to narrow the view:

  • All — shows every inquiry
  • Unread — messages not yet opened
  • Read — messages that have been viewed
  • Replied — messages with a response sent

You can also filter by listing to see all inquiries for a specific classified.

Managing Inquiry Status

Click any inquiry to view the full message. The status updates automatically:

  • Opening an inquiry marks it as Read
  • Sending a reply marks it as Replied

You can also bulk-update statuses using the checkboxes and the Bulk Actions dropdown.

Seller Inquiry Management

Sellers manage their own inquiries from their Advertiser Dashboard.

  1. Log in and go to the Advertiser Dashboard
  2. Click the Inquiries tab
  3. View messages filtered by listing or date
  4. Mark messages as read or replied

Sellers see only inquiries for their own listings. They cannot see other sellers’ messages.

Email Notifications for Inquiries

When a visitor submits an inquiry, the seller receives an email with:

  • Sender name and email address
  • Which listing they’re asking about
  • The full message text
  • A link to reply

Configure inquiry email notifications at WB Ad Manager -> Pro Settings -> Emails.

Preventing Spam Inquiries

The contact form includes basic spam protection. For additional protection:

  • Install a spam filtering plugin like Akismet
  • Consider enabling a CAPTCHA on the contact form via your theme or a compatible plugin
  • Review the Classifieds -> Inquiries list regularly and delete obvious spam

Next Steps

Last updated: March 4, 2026