How to Troubleshoot Common Issues

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Real-time Validation Not Working

Symptoms: No instant feedback on registration forms
Solution:

  1. Go to Settings → Advanced Options
  2. Enable Real-time Validation
  3. Clear browser cache
  4. Test on registration form

Allowed Users Being Blocked

Symptoms: Valid users can’t register
Solutions:

  1. Check domain spelling in settings
  2. Add specific emails to whitelist
  3. Test domain patterns
  4. Review case sensitivity settings

License Issues

Symptoms: “Invalid license” or “Expired” status
Solutions:

  1. Check license key spelling
  2. Ensure license is for current domain
  3. Contact support if expired
  4. Verify internet connection

Plugin Conflicts

Symptoms: Registration forms not working
Solutions:

  1. Deactivate other plugins temporarily
  2. Test with default theme
  3. Check error logs
  4. Contact support with details
Last updated: June 30, 2025