Frequently Asked Questions – End Users

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Installation & Setup

Q: What are the requirements for this plugin?

A: You need:

  • WordPress 5.0 or higher
  • Reign Theme (must be activated)
  • WP Job Manager plugin (required)
  • PHP 7.2 or higher
  • MySQL 5.6 or higher

Q: Why isn’t the plugin activating?

A: Common reasons:

  1. Reign theme not active – The plugin requires Reign theme
  2. WP Job Manager not installed – Install WP Job Manager first
  3. PHP version too old – Upgrade to PHP 7.2+
  4. Plugin conflict – Deactivate other plugins to test

Q: How do I update from an older version?

A:

  1. Backup your site first
  2. Deactivate the old version
  3. Upload and activate the new version
  4. Clear all caches
  5. Check that your customizations still work

Layout & Display Issues

Q: Why don’t I see the layout options?

A:

  • Go to Reign Settings → Job Manager
  • Select your preferred layout
  • Save changes and clear cache
  • Check that you’re viewing the correct page type

Q: My chosen layout isn’t displaying correctly

A: Try these steps:

  1. Clear browser and site cache
  2. Check for theme conflicts
  3. Ensure CSS files are loading
  4. Disable optimization plugins temporarily
  5. Check browser console for errors

Q: How do I change the number of jobs per page?

A:

  • Navigate to Reign Settings → Job Manager → General
  • Set “Posts per page”
  • Or use shortcode: [jobs per_page="20"]

Q: Can I have different layouts on different pages?

A: Yes! Use shortcode parameters:

[jobs layout="grid-one"] - For specific layout
[jobs layout="default"] - For default layout

Job Submission

Q: How do employers submit jobs?

A: Two methods:

  1. Frontend: Create a page with [submit_job_form] shortcode
  2. Backend: Go to Job Listings → Add New

Q: Why can’t users submit jobs?

A: Check:

  • User role permissions in Job Manager → Settings
  • Registration is enabled if required
  • Submission page exists with correct shortcode
  • Form validation errors

Q: How do I moderate job submissions?

A:

  1. Enable moderation in Job Manager → Settings → Job Submissions
  2. New jobs will be “Pending Review”
  3. Approve from Job Listings admin page

Q: Can I charge for job submissions?

A: Yes, with WooCommerce integration:

  1. Install WooCommerce
  2. Install WP Job Manager – WooCommerce Paid Listings
  3. Create pricing packages
  4. Configure payment settings

Resume Features

Q: How do I enable resume submissions?

A:

  1. Install WP Job Manager Resumes plugin
  2. Create a page with [submit_resume_form] shortcode
  3. Configure in Resume Manager → Settings

Q: Why can’t I see candidate contact details?

A: Contact details visibility depends on:

  • Your user role
  • Resume privacy settings
  • Whether you’ve paid for access (if using paid resumes)

Q: How do candidates control resume privacy?

A: Candidates can:

  • Set resume as public/private
  • Hide contact details
  • Choose who can view their resume
  • Control search visibility

Application System

Q: How do job seekers apply for jobs?

A: Multiple methods available:

  1. Email application – Sends to employer email
  2. Website URL – Redirects to employer site
  3. Built-in form – If using WP Job Manager Applications

Q: Why isn’t the apply button showing?

A: Check if:

  • Application method is set for the job
  • Application deadline hasn’t passed
  • User permissions are correct
  • Job status is “Published”

Q: How do I track applications?

A: With WP Job Manager Applications:

  • View in Job Listings → Applications
  • Email notifications for new applications
  • Dashboard shows application counts

Search & Filtering

Q: How do I add search to my site?

A: Use the [jobs] shortcode with filters:

[jobs show_filters="true"]

Or add the Job Filter widget to your sidebar.

Q: Why is location search not working?

A:

  1. Check Google Maps API key in settings
  2. Ensure geocoding is enabled
  3. Verify location format in job listings
  4. Check for JavaScript errors

Q: Can I search by salary range?

A: Yes, if salary taxonomy is enabled:

  1. Enable in Reign Settings → Job Manager
  2. Add salary information to jobs
  3. Use the salary filter in search

Email & Notifications

Q: Why aren’t email notifications working?

A: Common issues:

  1. Email going to spam – Check spam folder
  2. SMTP not configured – Use SMTP plugin
  3. Wrong email address – Verify in settings
  4. Server restrictions – Contact hosting provider

Q: How do I customize email templates?

A:

  1. Copy template from plugin to theme
  2. Edit in: /yourtheme/job_manager/emails/
  3. Customize HTML and text versions
  4. Test thoroughly

Q: Can users subscribe to job alerts?

A: Yes, with WP Job Manager Alerts addon:

  1. Install the addon
  2. Users can save searches
  3. Automated emails for matching jobs

Performance Issues

Q: The site is loading slowly with many jobs

A: Optimize by:

  1. Using caching plugin
  2. Optimizing images
  3. Limiting jobs per page
  4. Using CDN for assets
  5. Upgrading hosting if needed

Q: Search is slow with many listings

A: Improve search speed:

  1. Add database indexes
  2. Use Elasticsearch integration
  3. Implement AJAX search
  4. Cache search results

Customization

Q: How do I add custom fields to jobs?

A: Use Field Editor addon or code:

  1. Install WP Job Manager Field Editor
  2. Add fields via UI
  3. Or use hooks for custom development

Q: Can I change the colors to match my brand?

A: Yes, through:

  1. Reign Customizer – Theme options
  2. Custom CSS – Add your styles
  3. Child theme – For extensive changes

Q: How do I translate the plugin?

A:

  1. Use translation plugin like WPML or Polylang
  2. Or translate .pot file manually
  3. Place translations in /languages/ folder

Troubleshooting

Q: I see a “Page not found” error

A:

  1. Go to Settings → Permalinks
  2. Click “Save Changes” (no need to change anything)
  3. This refreshes rewrite rules

Q: Features are missing after update

A:

  1. Clear all caches
  2. Deactivate and reactivate plugin
  3. Check that all dependencies are updated
  4. Review changelog for breaking changes

Q: How do I debug issues?

A:

  1. Enable WordPress debug mode
  2. Check error logs
  3. Test with default theme
  4. Deactivate other plugins
  5. Check browser console

Mobile & Responsive

Q: Is the plugin mobile-friendly?

A: Yes! All features are:

  • Fully responsive
  • Touch-optimized
  • Mobile-tested
  • Progressive enhancement

Q: Can I have a mobile app?

A: Options:

  1. Progressive Web App (PWA) support
  2. REST API for native app development
  3. Mobile-optimized web experience

Security & Privacy

Q: Is the plugin GDPR compliant?

A: Yes, features include:

  • Data export tools
  • Data deletion options
  • Consent management
  • Privacy policy integration

Q: How secure is user data?

A: Security measures:

  • Input sanitization
  • SQL injection prevention
  • XSS protection
  • Regular security updates

Integration Questions

Q: Does it work with page builders?

A: Yes, compatible with:

  • Elementor
  • Visual Composer
  • Beaver Builder
  • Gutenberg blocks

Q: Can I integrate with my CRM?

A: Yes, through:

  • REST API
  • Webhooks
  • Zapier integration
  • Custom development

Getting More Help

Still need help?

 

  1. Check Documentation – Review our guides
  2. Search Forums – Community solutions
  3. Contact Support – For license holders
  4. Hire Developer – For customization
Last updated: September 4, 2025