Common Issues

Get Started

Common Issues

This page covers the problems reported most often and how to fix them. Work through each solution in the order listed before contacting support.

Edit Forms Are Blank

What you see: When you click to edit a course, lesson, or quiz on the dashboard, the edit form appears empty — no fields, no content.

How to fix it:

  1. Check that Advanced Custom Fields PRO is active. Go to Plugins > Installed Plugins and confirm ACF PRO is installed and active. The free version of ACF is not supported and will cause blank forms.
  2. Check your ACF PRO license. An expired or unactivated ACF PRO license can cause fields to stop displaying. Go to Custom Fields > Updates to verify your license status.
  3. Try deactivating other plugins. A conflict with another plugin can prevent edit forms from loading. Deactivate all plugins except LearnDash, ACF PRO, and LearnDash Dashboard, then test again. Reactivate plugins one at a time to find the conflict.

Dashboard Page Shows Nothing

What you see: You visit your dashboard page and it is completely blank — no sidebar, no content, no stats.

How to fix it:

  1. Add the dashboard shortcode. Edit your dashboard page and make sure it contains [ld_dashboard] in the page content. If you use a page builder, try switching the page to the default editor to confirm the shortcode is present.
  2. Check the page mapping. Go to WordPress Admin > LearnDash Dashboard > General Settings and confirm the Dashboard Page setting points to your dashboard page. Without this, the dashboard cannot build its internal links correctly.
  3. Make sure you are logged in. The dashboard only shows content to logged-in users. If you are browsing as a guest, you will see nothing. Log in and try again.
  4. Check for PHP errors. If there is a PHP error on the page, it can suppress all output. Contact your host or enable WordPress debug logging and check the error log file for any messages related to the dashboard.

A Tab Is Missing from the Sidebar

What you see: You expect to see a particular tab (Courses, Groups, Bulk Management, etc.) but it is not in the sidebar.

How to fix it:

  1. Check the Menu Options settings. Go to WordPress Admin > LearnDash Dashboard > Menu Options. Each user role has its own set of tab visibility checkboxes. Make sure the tab is checked on for the role of the user who cannot see it.
  2. Verify the user’s role. Some tabs are only available to certain roles:
  3. Check optional tab settings. Several tabs have their own on/off switch in General Settings:

Filters and Actions Are Not Working

What you see: You click a filter or button on the dashboard and nothing happens — no spinner, no updated content, no error message.

How to fix it:

  1. Open the browser console. Press F12 on Windows or Command + Option + I on Mac, then click the Console tab. Look for any red error messages that appeared when you clicked the button.
  2. Check for a plugin conflict. Some plugins interfere with how the dashboard sends and receives data. Deactivate all plugins except LearnDash, ACF PRO, and LearnDash Dashboard. If the filter starts working, reactivate plugins one at a time to find the conflict.
  3. Clear your browser cache. Old cached scripts can cause unexpected behaviour. Try a hard refresh (Ctrl+Shift+R on Windows, Command+Shift+R on Mac) or open the page in a private/incognito window.
  4. Check that your site’s REST API is not blocked. Some security or firewall plugins block certain requests. Try temporarily disabling your security plugin and testing again.

Charts Are Empty or Spinning

What you see: The Insights tab or dashboard home shows chart areas with a loading spinner that never stops, or the chart area is completely blank.

How to fix it:

  1. Check if charts are enabled. Go to WordPress Admin > LearnDash Dashboard > General Settings > Dashboard Widgets and confirm the chart you expect to see is turned on and configured for the correct user roles.
  2. Check for browser console errors. Press F12 to open the browser developer tools. Look for red errors in the Console. These often point directly to what is causing the chart to fail.
  3. Try a different browser. If the charts work in another browser, an extension in your current browser (such as an ad blocker) may be interfering.
  4. Clear your caches. If you use a caching plugin, clear all caches and reload the page. Stale cached data can prevent charts from loading correctly.

Emails Are Not Being Sent

What you see: Students or instructors are not receiving notification emails. The email log under Admin > Email Logs shows messages marked as failed.

How to fix it:

  1. Set up an SMTP plugin. WordPress’s default email sending often fails or goes to spam. Install a plugin like WP Mail SMTP and connect it to a proper email provider (Gmail, SendGrid, Mailgun, etc.). This is the most common cause of missing emails.
  2. Check your email logs. Go to WordPress Admin > LearnDash Dashboard > Email Logs. Look at the error messages next to any failed entries — they often explain exactly why delivery failed.
  3. Check your spam folder. Ask the recipient to check their spam or junk folder. If emails are arriving there, you need to set up proper email authentication (SPF, DKIM, DMARC) for your sending domain — an SMTP plugin handles this automatically.
  4. Verify scheduled email processing is running. The dashboard queues emails and sends them on a regular schedule. If your site’s scheduled tasks are not running, emails will pile up in the queue and never send. Contact your host to confirm scheduled tasks are working, or check with a plugin like WP Crontrol.

Mobile Menu Is Not Opening

What you see: On a phone or tablet, tapping the menu icon does not open the sidebar.

How to fix it:

  1. Check for JavaScript errors. Open the browser console on your phone (or test by narrowing your desktop browser window) and look for red errors. A JavaScript error can prevent the menu toggle from working.
  2. Check for theme conflicts. Your theme’s CSS might be overriding the dashboard’s sidebar display styles. Try switching to a default WordPress theme temporarily to see if the menu works.
  3. Clear caches. Clear all caching plugin caches and your browser cache, then test again.

Still Need Help?

If none of the solutions above resolve your issue, contact the Wbcom Designs support team at wbcomdesigns.com/support/.

Please include the following when you contact support:

  • Your WordPress version
  • Your PHP version
  • Your LearnDash version
  • Your ACF PRO version
  • Your LearnDash Dashboard version
  • A description of what you see and what you expected to see
  • Any error messages from the browser or error log
  • Steps another person could follow to reproduce the problem
Last updated: March 4, 2026