Assign additional support agent

This feature enhancement gives the capability to vendors to assign a specific serice to a specific user. With this feature, a shop manager can now include another user in a particular service.
Let’s suppose you have a service with some additional requirements, so you want an additional agent for this service only. You can do this with the EDD Sell Services plugin.
To assign an additional support agent in a particular service, do the following:

  • Navigate to Downloads > Add New >
  • Fill in the service name, Description, Requirements question, etc.
  • Select the support agent from the dropdown
  • Update the order

Note: This support agent would have full access to the service like the original vendor. For example, he can send messages to the customers can, view the notifications, can have access to the service status widget, and can send final delivery as well.

Frontend Dashboard

This feature is available for the Vendor Dashboard provided by EDD Front End Submission(FES). A vendor can assign the service to an additional vendor by navigating to the Vendor Dashboard > Products > Add New.

You’ll see the service requirement question, upon clicking the service checkbox. Fill The requirements and choose the support agent from the dropdown.

Update on July 11, 2022